Contact Us

CONTACT US

Elite & Famous Marketplace

Have questions, need product clarification, want to place an order, or need an update about an existing delivery?
Our team is available to assist you through the appropriate support channel.

For faster assistance, please contact the department responsible for your enquiry using the details below.

CUSTOMER SUPPORT CHANNELS

📱 Orders & WhatsApp Sales
0812 068 0251

For:

  • New orders
  • Website order assistance
  • Product availability
  • Product specifications
  • Size and colour confirmation
  • Pay on Delivery order enquiries
  • Pre-order sales enquiries

📞 Customer Care & General Enquiries
0908 401 1455

For:

  • General customer enquiries
  • Product or service questions
  • Existing order assistance
  • Complaints and customer-care matters
  • Returns and exchange enquiries
  • Payment-related enquiries
  • Other general support

🚚 Logistics & Delivery Support
0816 848 7518

For:

  • Delivery updates
  • Dispatch enquiries
  • Order delivery status
  • Pickup and collection information
  • Logistics-related enquiries
  • Delivery coordination
  • Questions about an order that has already been dispatched

When contacting the Logistics Department about an existing order, please provide your name, order details and active phone number where applicable to help us identify your delivery quickly.

📧 Email Support

support@elitefamoushub.com
admin@elitefamoushub.com

SUPPORT AVAILABILITY

🏬 Office Hours (Physical Operations)

  • Monday – Friday: 10:00 AM – 5:00 PM
  • Saturday: 10:00 AM – 2:00 PM
  • Sunday: Closed
  • Public Holidays: 10:00 AM – 5:00 PM (unless otherwise announced)

🌐 Online & Telephone Support

Customers may send enquiries through our official support channels at any time.

Messages received outside active support hours will be attended to as soon as reasonably possible. Response times may vary depending on enquiry volume, the nature of the request and the department handling the enquiry.

For the fastest assistance, please use the appropriate contact channel listed above.

Physical Business Address

Elite & Famous Marketplace
Oscar Plaza, Trade Fair International Market
Along Badagry Expressway, Lagos State, Nigeria

Elite & Famous Marketplace operates primarily as an online marketplace. Our physical location is used mainly for administration, customer service, order processing, logistics coordination and dispatch. Pickup or physical visits are by prior arrangement only.

What You Can Contact Us For

  • Product availability and specifications
  • Product sizing and colour enquiries
  • Order placement and assistance
  • Pay on Delivery eligibility
  • Payment enquiries
  • Delivery timelines and applicable fees
  • Dispatch and delivery updates
  • Pickup and collection assistance
  • Returns and exchange enquiries
  • Customer complaints and general support
  • Wholesale and bulk enquiries

IMPORTANT CUSTOMER NOTICE

For your security, please communicate and make payments only through payment channels officially provided or confirmed by Elite & Famous Marketplace.

We do not authorize customers to make business payments into personal accounts belonging to individual staff members.

If you receive a payment instruction that you are unsure about, please verify it through our official Customer Care or Orders channel before making payment.

OUR COMMITMENT

We are committed to:

  • Clear and professional communication
  • Accurate order information
  • Responsive customer support
  • Reliable delivery coordination
  • Transparent payment and delivery information
  • Respectful handling of customer enquiries and complaints

Every enquiry is directed to the appropriate team so that customers receive accurate information and effective assistance throughout their shopping and delivery experience.