Frequently Asked Questions (FAQs)
Elite & Famous Marketplace
🛍️ Products & Quality
1. Are your products original and exactly as shown?
Yes. All our products are carefully selected, quality-checked, and verified to match the images and descriptions on our website.
2. Do your shoes run true to size?
Most of our shoes run true to size. Any sizing differences are communicated before order confirmation.
3. How do I know my correct size?
Each product includes sizing information. If unsure, contact us on WhatsApp before ordering.
💳 Payments & Security
4. What payment methods do you accept?
We accept Paystack payments, bank transfers, and other approved payment options available on our website.
5. Is it safe to pay on your website?
Yes. Our website uses SSL encryption and trusted payment gateways. We do not store card details.
6. Do you offer Pay on Delivery?
Yes. Pay on Delivery is available only for selected Men’s Shoes in approved locations. Inspection before payment applies where applicable.
7. Why is a waybill fee required upfront for some locations?
For deliveries outside Lagos or selected areas, the waybill fee helps confirm customer availability and reduce failed deliveries. Any remaining balance is paid on delivery after inspection.
🚚 Delivery & Shipping
8. Where do you deliver to?
We deliver nationwide in Nigeria and to selected neighboring countries.
9. How long does delivery take within Nigeria?
Lagos: Same day – 48 hours
Western Nigeria: Within 2 working days
Other states: 2–5 working days
10. How long does international delivery take?
Delivery timelines vary by country and logistics method and are confirmed before dispatch.
11. How much is delivery?
Delivery fees depend on location and order size and are confirmed before dispatch.
12. Who pays for delivery?
Delivery fees are paid by the customer unless otherwise stated.
13. When are orders processed?
Orders are processed within 24–48 hours after confirmation.
14. Can I track my order?
Yes. Tracking or delivery updates are shared where available.
15. What contact details are required for delivery?
Customers must provide accurate delivery details and a reachable phone number.
16. What happens if delivery fails?
Redelivery charges may apply. Unclaimed orders may be returned or forfeited per logistics policy.
17. Are there customs charges for international orders?
Yes. Any customs duties or local charges are the customer’s responsibility.
🔁 Returns, Exchanges & Wholesale
18. What if the size doesn’t fit?
Exchange requests may be made within the approved timeframe, subject to policy conditions.
19. Do you accept returns or refunds?
Yes. All returns and refunds follow our Exchange, Return & Refund Policy.
20. Do you offer wholesale or bulk pricing?
Yes. Contact us directly for wholesale or bulk enquiries.
📍 Store & Support
21. Do you have a physical store or pickup location?
We operate online but have a verified business address. Contact us for assistance.
22. How can I contact customer support?
Via WhatsApp or phone: +2348120680251
23. Can I cancel my order after shipping?
No. Orders cannot be cancelled once shipped.
24. Why is Pay on Delivery not available for all products?
Pay on Delivery is limited to selected Men’s Shoes due to stock type, demand level, and fulfillment structure.
25. What are the benefits of prepaid orders?
Prepaid orders are processed faster, qualify for full refunds where applicable, and may be eligible for discount codes during checkout.