Privacy Policy
PRIVACY POLICY
Last Updated: January 2026
Elite & Famous Marketplace (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with care, transparency, and responsibility.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By accessing or using our website and services, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect personal information necessary to provide a secure and efficient shopping experience.
a. Information You Provide
This may include:
- Full name
- Phone number
- Email address
- Delivery and billing address
- Order details and communication messages
- Payment confirmation details (where applicable)
b. Payment Information
Payments made through secure third-party providers such as Paystack or bank transfer are processed externally.
- We do not store card details or banking credentials
- We do not have access to full card information
c. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Device and browser information
- Pages visited and interactions
- Cookies and similar technologies used by Shopify
2. HOW WE USE YOUR INFORMATION
Your information is used strictly for legitimate business purposes, including to:
- Process and confirm orders
- Verify payments and delivery details
- Communicate order updates and customer support
- Arrange shipping and logistics
- Improve our website, services, and user experience
- Prevent fraud, unauthorized access, and misuse
- Comply with legal or regulatory obligations
We do not sell, rent, or trade your personal information.
3. COMMUNICATION CHANNELS
By placing an order, you acknowledge that:
- Order confirmations and support may occur via WhatsApp, phone calls, or email
- These channels are used strictly for order fulfillment, support, and service-related communication
Marketing messages are sent only where applicable and can be opted out of at any time.
4. SHARING OF INFORMATION
We may share your information only when necessary, and strictly limited to:
- Shopify, which hosts and operates our website infrastructure
- Payment providers such as Paystack for secure transaction processing
- Logistics partners for order fulfillment and delivery
- Legal or regulatory authorities, where required by law
All third parties are required to handle customer data responsibly and securely.
5. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your information.
- Our website uses SSL encryption
- All online payments are handled through secure gateways
However, no system is completely risk-free. Customers are advised not to share sensitive information through unsecured channels.
6. DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfill orders and provide customer support
- Maintain transaction and accounting records
- Comply with legal and regulatory requirements
When data is no longer required, it is securely deleted or anonymized.
7. CHILDREN’S PRIVACY
Elite & Famous Marketplace does not knowingly collect personal information from individuals under the age of 18.
If you believe a minor has provided us with personal information, please contact us immediately for removal.
8. YOUR RIGHTS
You have the right to:
- Request access to your personal information
- Request correction of inaccurate details
- Request deletion of your data, where legally permissible
Requests can be made using the contact details below.
9. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updates will be posted on this page. Continued use of our services indicates acceptance of the revised policy.
10. CONTACT INFORMATION
For privacy-related questions, requests, or concerns, please contact us via our official channels:
Elite & Famous Marketplace
📍 Lagos State, Nigeria
📱 WhatsApp: +234 812 068 0251
📞 Phone Support: +234 908 401 1455
