Privacy Policy
PRIVACY POLICY
Last Updated: October 2026
Elite & Famous Marketplace (“we,” “our,” or “us”) is operated by Elite & Famous Global Resources Limited (RC 7201542).
We are committed to protecting your privacy and handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, place an order, communicate with us or otherwise use our services.
1. INFORMATION WE COLLECT
We may collect information necessary to operate our marketplace, process orders, provide customer support and improve our services.
a. Information You Provide
This may include:
- Full name
- Phone number
- Email address
- Billing and delivery address
- State, location and landmark information
- Products, sizes, colours and other order details
- Customer-support messages and communications
- Payment confirmation or transaction information where applicable
- Information submitted when requesting a return, exchange, refund or delivery assistance
b. Payment Information
Online payments may be processed through approved third-party payment providers such as Paystack.
We do not directly store customers’ full card details, PINs or online-banking credentials.
Depending on the payment method used, the applicable payment provider or financial institution processes the information required to complete the transaction.
c. Information Collected Automatically
When you use our website, certain information may be collected automatically through Shopify and other technologies used on the website. This may include:
- IP address
- Device and browser information
- Website pages viewed
- Referring pages or sources
- Website interactions
- Cookie and similar technology information
- Information relating to website performance, analytics and advertising attribution
2. HOW WE USE YOUR INFORMATION
We may use personal information for legitimate business purposes including:
- Processing, verifying and fulfilling orders
- Confirming product and variant availability
- Processing or verifying payments
- Arranging delivery and logistics
- Providing order and delivery updates
- Providing customer service and after-sales support
- Processing eligible returns, exchanges and refunds
- Maintaining transaction and business records
- Detecting or preventing fraud, misuse and unauthorized activity
- Improving our website, products, services and customer experience
- Measuring website and advertising performance
- Communicating relevant offers or marketing messages where permitted
- Complying with applicable legal, regulatory, accounting or business requirements
We do not sell customers’ personal information as a standalone commercial product.
3. COMMUNICATION CHANNELS
We may communicate with customers through channels including:
- Telephone calls
- Website or platform notifications where available
Order-related and service-related communications may include order verification, payment confirmation, product availability, delivery coordination, customer support and after-sales assistance.
Marketing communications may be sent where permitted or where the customer has provided the applicable consent. Customers may opt out of marketing communications through the method provided with the communication or by contacting us.
4. SHARING OF INFORMATION
We may share relevant personal information where reasonably necessary to operate our services, including with:
- Shopify and services supporting our online store
- Payment service providers, including Paystack, for transaction processing
- Logistics and delivery providers for order fulfilment
- Communication and customer-support service providers used to assist with customer interactions
- Analytics and advertising service providers used to understand website performance and advertising effectiveness
- Professional advisers or service providers where reasonably necessary for legitimate business operations
- Legal, regulatory or governmental authorities where disclosure is required or permitted by applicable law
We aim to limit information shared with service providers to what is reasonably necessary for the relevant service or business purpose.
5. COOKIES, ANALYTICS & ADVERTISING TECHNOLOGIES
Our website may use cookies, pixels and similar technologies provided by Shopify and other service providers.
These technologies may be used to:
- Keep the website functioning properly
- Remember customer preferences
- Understand website usage and performance
- Measure advertising effectiveness
- Improve customer experience
- Support relevant advertising and marketing activities where permitted
Customers may be able to manage certain cookie or privacy preferences through their browser or website privacy controls where available.
6. DATA SECURITY
We take reasonable administrative, technical and operational measures designed to protect personal information against unauthorized access, misuse, alteration or disclosure.
Our website uses encrypted connections, and online payments are processed through approved payment service providers.
However, no internet transmission, electronic storage system or communication channel can be guaranteed to be completely secure.
Customers should never send passwords, card PINs, one-time passwords (OTPs) or other highly sensitive authentication information through ordinary customer-support channels.
7. DATA RETENTION
We retain personal information for as long as reasonably necessary for purposes including:
- Processing and fulfilling orders
- Providing customer and after-sales support
- Maintaining transaction, accounting and business records
- Resolving disputes or complaints
- Preventing fraud or misuse
- Meeting applicable legal and regulatory obligations
Retention periods may vary depending on the type of information and the purpose for which it is held.
When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.
8. CHILDREN’S PRIVACY
Elite & Famous Marketplace is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent would be required under applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed.
9. YOUR PRIVACY RIGHTS
Subject to applicable law and any lawful exceptions, customers may have rights concerning their personal information, including the ability to:
- Request information about personal data we hold about them
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Object to or restrict certain processing where applicable
- Withdraw consent where processing depends on consent
- Opt out of applicable marketing communications
We may need to verify the identity of the person making a privacy request before acting on it.
10. THIRD-PARTY SERVICES & LINKS
Our website may contain integrations or links to third-party services.
The privacy practices of those third parties may be governed by their own privacy policies and terms. Customers should review the applicable third-party privacy information where appropriate.
11. POLICY UPDATES
We may update this Privacy Policy periodically to reflect changes to our services, technology, business operations or applicable requirements.
Where this policy is updated, the revised version and applicable update date will be published on this page.
12. CONTACT INFORMATION
For privacy-related questions, requests or concerns, please contact:
Elite & Famous Marketplace
Operated by Elite & Famous Global Resources Limited (RC 7201542)
Oscar Plaza, Trade Fair International Market
Along Badagry Expressway, Lagos State, Nigeria
📱 Orders & WhatsApp Sales: +234 812 068 0251
📞 Customer Care & General Enquiries: +234 908 401 1455
🚚 Logistics & Delivery Support: +234 816 848 7518
📧 Email: admin@elitefamoushub.com
📧 Support: support@elitefamoushub.com
