Payment & Customer Assurance Policy
PAYMENT & CUSTOMER ASSURANCE POLICY
At Elite & Famous Marketplace, we operate a transparent and structured ordering and payment process designed to protect our customers while supporting reliable nationwide fulfilment.
Payment options may vary depending on the product, selected variant, stock availability, delivery location and whether the product is eligible for Pay on Delivery.
1. PAYMENT OPTIONS
Products on our website may be offered through one or more of the following payment methods:
Online Prepayment
Customers purchasing through our standard website checkout can complete payment using the payment options made available at checkout.
Orders requiring prepayment are processed after successful payment confirmation.
Pay on Delivery (Selected Eligible Products Only)
Pay on Delivery (POD) is available for selected eligible Men’s Shoes nationwide, subject to product availability, order verification and delivery feasibility.
POD availability may depend on:
- Product and selected variant
- Stock availability
- Successful order verification
- Delivery feasibility
Not every product on Elite & Famous Marketplace qualifies for Pay on Delivery.
2. ₦3,000 UPFRONT COMMITMENT PAYMENT FOR POD
Every eligible website Pay on Delivery order requires a ₦3,000 upfront commitment payment before the order is processed, including orders within Lagos.
The ₦3,000 is not an additional charge on top of the customer's confirmed order total. It forms part of the amount payable for the order and is deducted from the outstanding balance.
Example:
Confirmed order total: ₦44,000
Upfront commitment payment: ₦3,000
Outstanding balance: ₦41,000
Any applicable delivery arrangement or charge will be communicated to the customer during order confirmation.
The commitment payment helps confirm genuine order intent and reduces losses resulting from unclaimed, rejected or failed Pay on Delivery orders.
Once an order has been dispatched, the commitment payment is non-refundable if the customer fails to receive or collect the order as agreed, because logistics costs have already been incurred.
For full terms governing Pay on Delivery orders, customers should refer to our Pay on Delivery (POD) Policy.
3. PREPAID ORDERS
Products that are not eligible for Pay on Delivery must be paid for through the available approved payment method before processing.
This may include certain footwear, clothing, accessories, pre-order items and other products identified as requiring prepayment.
The payment requirement displayed or communicated for the particular product or order will apply.
4. CUSTOMER ASSURANCE & ORDER ACCURACY
Customer trust and order accuracy are priorities at Elite & Famous Marketplace.
To support accurate fulfilment:
- Product and variant information submitted with an order is recorded for processing.
- Stock and availability may be verified before dispatch where necessary.
- Items are checked before shipment to ensure they correspond with the confirmed order details.
- We do not intentionally dispatch a different product or variant without the customer's approval.
Where an issue attributable to Elite & Famous Marketplace occurs, it will be handled in accordance with our applicable Exchange, Return & Refund Policy.
5. WEBSITE & WHATSAPP ORDER PROCESSING
Customers may place orders through the standard website checkout or, where available, through the website's Pay on Delivery ordering option.
Standard website orders proceed through the website checkout and approved online payment process.
Pay on Delivery orders may be transferred to our designated WhatsApp order channel for availability verification, commitment-payment confirmation, delivery coordination and further processing.
An order is not considered ready for dispatch until all applicable requirements for that order have been satisfied.
6. OFFICIAL PAYMENTS & TRANSACTION SECURITY
Customers should make payments only through payment channels officially provided or confirmed by Elite & Famous Marketplace.
We do not authorize customers to make business payments into personal accounts belonging to individual staff members.
Elite & Famous Marketplace operates under:
Elite & Famous Global Resources Limited (RC 7201542)
Customers who are uncertain about any payment instruction should verify it through our official customer-support channel before making payment.
7. DELIVERY CHARGES
Delivery charges may vary depending on the destination, delivery method and logistics requirements.
Where a delivery charge applies, the applicable amount will either be displayed during checkout or communicated to the customer before the order is processed, depending on the ordering method.
Elite & Famous Marketplace currently provides retail delivery within Nigeria. Any international or cross-border arrangement is outside the standard website retail delivery service unless expressly confirmed by us.
8. CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate:
- Name
- Active phone number
- Email address where requested
- Delivery location and address
- Product variant information such as size or colour where applicable
Customers placing Pay on Delivery orders should remain reachable and be prepared to receive or collect their orders within the communicated delivery or pickup arrangement.
9. POLICY ACKNOWLEDGEMENT
By placing an order with Elite & Famous Marketplace, you acknowledge that the payment and fulfilment conditions applicable to your selected product and ordering method will apply.
Pay on Delivery customers are additionally subject to the terms contained in our Pay on Delivery (POD) Policy.
