Payment & Customer Assurance Policy
At Elite & Famous Marketplace, we operate a transparent and reliable order process.
Payment options and delivery terms vary by product category to ensure smooth fulfillment nationwide.
1. MEN’S SHOES (PAY ON DELIVERY AVAILABLE)
- Pay on Delivery (POD) is available only for selected Men’s Shoes.
- Customers are allowed to inspect the product before making payment where POD applies.
- POD is available in approved locations, and delivery fees apply.
Important POD Notice
- For POD orders outside Lagos, customers are required to pay the delivery (waybill) fee upfront into our official company account before order processing.
- Customers within Lagos are exempt from upfront waybill payment.
- This policy helps confirm order commitment and reduces failed or returned deliveries.
Customers placing POD orders are expected to be available, prepared, and ready to complete payment upon delivery.
2. LADIES’ SHOES, KIDS’ SHOES & OTHER PRODUCTS (PREPAID ONLY)
- All Ladies’ Shoes, Kids’ Shoes, and third-party products require full payment before delivery.
- Pay on Delivery is not available for these categories nationwide due to stock availability and demand management.
3. CUSTOMER ASSURANCE & ORDER GUARANTEE
Customer trust is a top priority at Elite & Famous Marketplace.
- All orders (prepaid or POD) are confirmed via WhatsApp before processing.
- Products are carefully inspected and verified before dispatch to match the selected size, color, and specifications.
- We do not ship unconfirmed orders.
- In the rare event of a fulfillment issue caused by us, an appropriate resolution will be provided in line with our service standards.
- All transactions are handled strictly through our official business channels under Elite & Famous Global Resources Limited.
By placing an order with Elite & Famous Marketplace, you acknowledge and agree to the terms stated above.