Pay on Delivery (POD) Policy

Elite & Famous Marketplace

Pay on Delivery (POD) is offered on selected eligible products to give customers the convenience of receiving and, where permitted, inspecting their order before paying the outstanding balance.

POD also involves significant logistics and return costs. This policy is therefore designed to protect both our customers and Elite & Famous Marketplace while ensuring that orders are placed responsibly.

1. POD Eligibility

  • Pay on Delivery is available for selected eligible Men’s Shoes nationwide, subject to product availability, order verification and delivery feasibility.
  • POD availability may depend on the product, selected variant, stock availability, successful order verification and delivery feasibility.
  • Not all products qualify for Pay on Delivery.
  • Products marked Prepaid Only must be paid for through the normal website checkout and are not eligible for POD.
  • Submission of a POD request does not automatically mean that the order has been confirmed. Product availability, selected variant and delivery feasibility must first be verified by Elite & Famous Marketplace.

2. ₦3,000 Upfront Commitment Payment

Every eligible website Pay on Delivery order requires a ₦3,000 upfront commitment payment before the order can be processed for dispatch.

This requirement applies to eligible POD orders nationwide, including Lagos.

The ₦3,000 commitment payment:

  • is not an additional charge added to the customer's order;
  • is not the delivery or waybill fee;
  • forms part of the customer's total order payment; and
  • will be deducted from the final amount payable.

The applicable delivery fee is determined separately based on the customer's location and delivery arrangement.

A POD order will not be processed for dispatch until the required commitment payment has been received and verified.

3. Availability Requirement

POD orders should be placed only by customers who are reasonably certain that they will be available to receive or collect their order within the communicated delivery or pickup period.

If you know that you will be travelling, unavailable, financially unprepared to complete the purchase, or otherwise unable to receive the order, please do not place a POD order yet.

If you will not personally be available, you may arrange for a reliable person to receive or collect the order on your behalf, provided the necessary arrangements are communicated appropriately.

Our objective is simple: we want every genuine customer who places an order to successfully receive the product they ordered.

4. Pickup Timeline & Holding Period

Where an order is delivered to a pickup centre:

  • the customer will be notified when the order is ready for collection;
  • the customer must collect the order within the pickup deadline communicated to them;
  • customers who cannot meet the communicated deadline should contact us as early as possible; and
  • orders cannot be held indefinitely at a pickup location.

Failure to collect an order within the communicated period may result in the item being returned in accordance with the applicable logistics arrangement.

5. Understanding Delivery & Logistics Costs

The ₦3,000 commitment payment should not be interpreted as the cost of delivering the product.

Elite & Famous Marketplace does not own the third-party logistics companies used to transport customers' orders. Logistics providers charge the company for their services, and applicable delivery costs vary according to destination and delivery arrangement.

In some locations, the actual cost of sending an order may already exceed ₦3,000.

If a dispatched order is not received or collected and must subsequently be returned, Elite & Famous Marketplace may incur another logistics charge for returning the product.

For example, an order may cost approximately ₦4,000–₦5,000 to send to certain destinations and another ₦4,000–₦5,000 to return if collection fails. The company's total logistics exposure could therefore reach approximately ₦8,000–₦10,000 even though the customer initially paid only a ₦3,000 commitment payment.

This is one of the reasons we strongly encourage customers to place POD orders only when they genuinely intend and are prepared to receive and complete payment for the order.

6. Failed Delivery, Failed Pickup & Commitment Payment

If an order has already been dispatched and the customer:

  • refuses the confirmed order without an applicable reason under our policies;
  • repeatedly delays collection;
  • fails to collect within the communicated pickup period;
  • becomes unreachable;
  • provides incorrect or misleading delivery information; or
  • is unavailable without making an appropriate alternative arrangement,

the order may be returned in accordance with the applicable logistics arrangement.

Once an order has been dispatched, the ₦3,000 commitment payment becomes non-refundable if the order fails because of the customer's refusal, unavailability, failure to collect, incorrect information or other customer-caused failure.

This is because third-party logistics charges incurred by Elite & Famous Marketplace are payable to the logistics provider and are generally not refunded to us when a customer fails to receive an order. Returning the item may also result in additional logistics charges to the company.

This provision does not remove any rights or remedies the customer may have where the failure is attributable to Elite & Famous Marketplace or where another applicable company policy provides otherwise.

7. Responsible Ordering Notice

Pay on Delivery is built on mutual commitment and responsible ordering.

Please do not place a POD order if you:

  • are not financially prepared to complete the outstanding payment;
  • are unsure whether you will be available during the expected delivery or pickup period;
  • intend to place the order merely to “wait and see”; or
  • do not genuinely intend to receive the product if the confirmed order arrives as agreed.

If your circumstances change before dispatch, contact Elite & Famous Marketplace immediately so that we can determine whether the order can still be stopped before logistics costs are incurred.

We strongly encourage customers to order only when prepared to complete the transaction upon successful delivery.

8. Our Commitment to Customers

Elite & Famous Marketplace is equally responsible for maintaining a fair and dependable POD process.

We are committed to:

  • verifying eligible POD orders before dispatch;
  • confirming product and variant availability;
  • providing the product ordered, subject to the confirmed order details;
  • communicating applicable delivery information and charges clearly;
  • deducting the ₦3,000 commitment payment from the customer's total amount payable;
  • communicating relevant delivery or pickup timelines;
  • providing reasonable customer support throughout the order process; and
  • addressing genuine order or delivery issues in accordance with our applicable policies.

Order Calculation

Product Price + Applicable Delivery Fee = Total Order Amount

Total Order Amount − ₦3,000 Commitment Payment = Outstanding Balance

By submitting a Pay on Delivery order and making the required commitment payment, the customer acknowledges and agrees to the applicable terms of this Pay on Delivery Policy.