Shipping & Delivery Policy

Elite & Famous Marketplace

Elite & Famous Marketplace is committed to delivering orders safely, promptly, and efficiently within Nigeria and selected West & Central African countries. We work with reliable logistics partners to ensure smooth order fulfillment.

🌍 Delivery Locations

We currently deliver to:

  • Nigeria 🇳🇬
  • Benin Republic 🇧🇯
  • Togo 🇹🇬
  • Ghana 🇬🇭
  • Cameroon 🇨🇲

More countries will be added as our operations expand.

🚚 Delivery Timelines

Nigeria

  • Lagos: Same day – 48 hours
  • Other states: 2–5 working days

International Deliveries

  • Benin Republic: 2–4 working days
  • Togo: 3–5 working days
  • Ghana: 4–7 working days
  • Cameroon: 4–7 working days

Delivery timelines are estimates and may vary due to customs clearance, public holidays, weather conditions, or logistics delays.

For detailed delivery locations and estimated fees, please visit our Delivery Locations page or contact us via WhatsApp.

💰 Delivery Charges

  • Delivery fees are calculated based on location, order size, and weight.
  • All delivery fees are confirmed via WhatsApp before dispatch.
  • Delivery fees are paid by the customer unless otherwise stated.
  • Within Nigeria, delivery fees typically range between ₦3,000 – ₦5,000.
  • Wholesale or bulk orders may qualify for special delivery rates.

📦 Order Processing

  • Orders are processed within 24–48 hours after full payment or order confirmation.
  • Orders placed on Sundays or public holidays are processed the next working day.

🔐 International Shipping & Customs

  • International orders may be subject to customs inspection and clearance.
  • Any customs duties, taxes, or local charges are the customer’s responsibility.
  • Elite & Famous Marketplace ensures proper packaging and documentation for all cross-border shipments.

📍 Delivery Address Responsibility

  • Customers must provide accurate delivery details and a reachable phone number.
  • Elite & Famous Marketplace is not liable for delays or failed deliveries caused by incorrect or incomplete information.

❗ Failed or Missed Deliveries

  • Failed deliveries due to customer unavailability may attract redelivery charges.
  • Orders not claimed within the logistics provider’s holding period may be returned or forfeited according to their policy.

📞 Order Tracking & Support

Tracking details are shared where available. Customers may contact support via official channels for assistance.

⚠️ Important Notice

  • Orders cannot be cancelled once shipped.
  • While we are not responsible for delays caused by third-party logistics partners, we actively assist in resolving delivery issues.

🤝 Our Promise

We are committed to secure packaging, reliable delivery, and excellent customer satisfaction.