Shipping & Delivery Policy

SHIPPING & DELIVERY

Elite & Famous Marketplace

Elite & Famous Marketplace provides nationwide delivery across Nigeria through trusted third-party logistics providers.

This page explains our delivery coverage, estimated timelines, delivery charges, Pay on Delivery arrangements, order processing, dispatch, tracking, pickup options and customer responsibilities.

Delivery arrangements may vary depending on the customer’s exact location, product category, order size, delivery method and logistics availability.

1. DELIVERY COVERAGE

We currently provide retail delivery nationwide across Nigeria.

Our delivery coverage includes:

  • Lagos State
  • South West
  • South East
  • South South
  • North Central, including Abuja
  • North West
  • North East
  • Other supported cities, towns and locations across Nigeria

Delivery remains subject to the accessibility of the customer’s location and the availability of an appropriate logistics arrangement.

2. ESTIMATED DELIVERY TIMELINES

Our general estimated delivery timelines are:

Lagos State

  • Same day to 2 working days
  • Same-day delivery may be available for orders confirmed sufficiently early, subject to product availability, exact location and logistics capacity.

Outside Lagos

  • Approximately 2–5 working days after order processing and dispatch

Delivery timelines are estimates rather than guaranteed arrival times.

Actual delivery time may vary because of:

  • Customer’s exact location
  • Order confirmation time
  • Product availability
  • Logistics-provider operations
  • Traffic or destination accessibility
  • Weather conditions
  • Public holidays
  • Security or transportation restrictions
  • Other circumstances outside our reasonable control

Where we become aware of a material delay affecting an order, we will make reasonable efforts to assist the customer and provide available updates.

3. DELIVERY & WAYBILL CHARGES

Delivery and waybill charges are not fixed for every location.

The applicable charge may depend on:

  • Delivery destination
  • Order size and weight
  • Product category
  • Delivery method
  • Logistics provider
  • Home delivery or pickup arrangement
  • Current logistics charges

Where confirmation is required, the applicable delivery or waybill fee will be communicated to the customer before dispatch.

Delivery charges are generally paid by the customer unless a specific product, promotion or offer expressly qualifies for free or subsidised delivery.

Elite & Famous Marketplace does not operate its own logistics company. We work with independent third-party logistics providers and pay the applicable charges required to move customers’ orders.

4. PAY ON DELIVERY (POD)

Pay on Delivery is available for selected eligible Men’s Shoes nationwide, subject to product availability, order verification and delivery feasibility.

Every eligible website POD order requires a ₦3,000 upfront commitment payment before processing for dispatch.

The ₦3,000 commitment payment:

  • Is not an additional charge added to the customer’s order
  • Is not the delivery or waybill fee
  • Forms part of the customer’s total order payment
  • Is deducted from the final amount payable

The applicable delivery or waybill fee is determined separately based on the customer’s location and delivery arrangement and will be communicated where required before dispatch.

The remaining applicable order balance is paid according to the confirmed Pay on Delivery arrangement.

Submission of a POD request does not automatically mean that the order has been confirmed. Product availability, selected variant, order details and delivery feasibility may first be verified.

Full conditions governing POD orders, including commitment-payment treatment, customer availability, failed delivery or collection and other applicable requirements, are contained in our Pay on Delivery (POD) Policy.

5. PREPAID ORDERS

Products that are not eligible for Pay on Delivery must be paid for through an approved payment method before processing and dispatch.

Online payments made through our website are securely processed through Paystack.

Depending on the payment options available during checkout, supported methods may include:

  • Debit or credit card
  • Bank transfer
  • USSD
  • Mobile money
  • Other payment options made available through Paystack

The exact payment methods available will be displayed during checkout and may vary depending on the applicable payment service, bank, network or transaction.

Prepaid orders are processed after successful payment confirmation and completion of any other applicable order-verification requirements.

6. ORDER PROCESSING & DISPATCH

Orders are processed after the applicable order, stock, payment and verification requirements have been completed.

For Prepaid Orders

Processing begins after successful payment confirmation and applicable order verification.

For Eligible Pay on Delivery Orders

Processing begins after:

  • Order verification
  • Product and selected variant confirmation
  • Delivery-feasibility confirmation where required
  • Receipt and verification of the required ₦3,000 upfront commitment payment

Before dispatch, products are checked and prepared for delivery according to the confirmed order details.

Processing and dispatch timing may vary depending on product availability, payment confirmation, order verification and logistics arrangements.

7. ORDER TRACKING & DELIVERY UPDATES

Where tracking information is available through the applicable logistics provider, relevant tracking or delivery information may be provided to the customer.

For orders that have already been confirmed and dispatched, customers may contact our Logistics & Delivery Support team for the latest available delivery or pickup status.

When requesting a delivery update, please provide:

  • Order Number or Order Reference
  • Full Name
  • Phone Number Used for the Order

🚚 Logistics & Delivery Support: +234 816 848 7518

Tracking availability and update frequency may vary depending on the logistics provider and delivery method.

8. DELIVERY ADDRESS & CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate and complete information necessary for successful delivery, including:

  • Full name
  • Active and reachable phone number
  • State and location
  • Complete delivery address
  • Relevant landmark where helpful
  • Correct product and variant information where applicable

Customers should remain reachable and available to receive or collect their order within the communicated delivery or pickup arrangement.

Incorrect or incomplete delivery information, customer unavailability or failure to collect an order may result in:

  • Delivery delays
  • Additional logistics charges
  • Redelivery charges
  • Return of the shipment

Customers should notify us as early as possible if relevant delivery information changes before dispatch.

9. FAILED OR MISSED DELIVERIES

Where delivery fails because the customer:

  • Is unavailable or unreachable
  • Provides incorrect or incomplete delivery information
  • Refuses an eligible confirmed order without an applicable reason under our policies
  • Fails to collect the shipment within the communicated pickup period
  • Otherwise prevents successful delivery for a customer-related reason

additional delivery, redelivery or return charges may apply.

For eligible Pay on Delivery orders, the treatment of the ₦3,000 commitment payment following dispatch or customer-caused failed delivery or collection is governed by our Pay on Delivery (POD) Policy.

10. LAGOS PICKUP OPTION

Customers may arrange an approved pickup of a confirmed and prepared order by prior arrangement from:

Elite & Famous Marketplace
Oscar Plaza, Trade Fair International Market
Along Badagry Expressway, Lagos State, Nigeria

All pickups must be confirmed with our team in advance.

Our physical location is used mainly for administration, customer service, order processing, logistics coordination and dispatch. It is not operated as a conventional walk-in retail showroom.

Customers should therefore not visit for product selection or pickup without prior confirmation that their order or visit has been arranged.

Where applicable, a customer may also arrange an approved rider pickup after coordination with our team.

11. CANCELLATION AFTER DISPATCH

Orders that have already been dispatched generally cannot be cancelled simply to avoid delivery or logistics obligations.

If you need to change or cancel an order, please contact us as early as possible before dispatch.

Where an order qualifies for a return, exchange or refund after delivery, the applicable conditions are governed by our Exchange, Return & Refund Policy.

12. DELIVERY SUPPORT & ENQUIRIES

For delivery-related assistance concerning an order that has already been dispatched:

🚚 Logistics & Delivery Support: +234 816 848 7518

For new orders, product availability or assistance placing an order:

📱 Orders & WhatsApp Sales: +234 812 068 0251

For general enquiries, complaints or customer-care assistance:

📞 Customer Care & General Enquiries: +234 908 401 1455

📧 Email Support:
support@elitefamoushub.com
admin@elitefamoushub.com

13. IMPORTANT DELIVERY NOTICE

Elite & Famous Marketplace works with independent third-party logistics providers to fulfil customer orders across Nigeria.

Although we actively coordinate deliveries and assist customers with delivery-related issues, circumstances outside our reasonable control may occasionally affect delivery timelines.

We remain committed to:

  • Accurate order processing
  • Secure product preparation and packaging
  • Transparent delivery information
  • Clear communication of applicable logistics charges
  • Responsible order tracking and customer support
  • Dependable nationwide fulfilment

Customers are encouraged to provide accurate delivery information and remain reachable throughout the delivery process to help ensure successful fulfilment.