Security, Trust & Buyer Protection
At Elite & Famous Marketplace, customer trust, transaction security and accountability are central to how we operate.
Our shopping processes are designed to provide customers with clear information, secure payment options and dependable support throughout the ordering and delivery process.
🔒 WEBSITE SECURITY & DATA PROTECTION
Our website uses SSL encryption to help protect information transmitted between customers and our website.
• Customer information is handled responsibly and used for legitimate business purposes such as processing orders, providing customer support and fulfilling deliveries.
• Online payments are processed through approved payment providers such as Paystack and other payment options displayed at checkout.
• Elite & Famous Marketplace does not directly collect or store customers’ complete card details on its own systems when payments are processed through third-party payment providers.
• Customers should always ensure they are using our official website and approved business communication channels when placing orders or making payments.
🏦 VERIFIED BUSINESS & OFFICIAL PAYMENTS
Elite & Famous Marketplace operates under the registered business entity:
Elite & Famous Global Resources Limited
RC Number: 7201542
For customer protection and transaction traceability:
• Payments requested directly by our team should be made only through payment details officially provided by Elite & Famous Marketplace.
• Customers should not make payments to an unfamiliar or unverified account claiming to represent the company.
• Where payment is made through our website, customers should use the payment options provided during the official checkout process.
• Customers may contact our support team to verify payment instructions whenever they are uncertain.
🏢 PHYSICAL BUSINESS PRESENCE
Elite & Famous Marketplace operates from a physical business location within:
Trade Fair International Market, Lagos State, Nigeria
Our business operates primarily as an online marketplace, while our physical location supports administration, customer service, order processing, logistics coordination and dispatch.
Physical visits, pickups or other in-person transactions are by prior arrangement or confirmation.
Customers can contact us through our official support channels for enquiries, order confirmation and assistance.
📦 ORDER VERIFICATION & FULFILMENT
To reduce order errors and ensure customers receive the correct products:
• Orders are verified before dispatch.
• Relevant product details such as size, colour, specification and availability may be confirmed before processing.
• Delivery information and applicable charges are confirmed where necessary.
• Products are checked before dispatch as part of our order-fulfilment process.
• Orders that have not met the applicable confirmation or payment requirements will not proceed to dispatch.
🚚 PAY ON DELIVERY (POD) & INSPECTION
Pay on Delivery is available for selected eligible Men’s Shoes nationwide, subject to product availability, order verification and delivery feasibility.
• Eligible POD orders require a ₦3,000 upfront commitment payment before processing.
• The remaining applicable order balance is paid according to the confirmed POD arrangement.
• Inspection before final payment is available where applicable under the confirmed POD arrangement.
• Delivery or waybill charges may apply depending on the customer's location and will be communicated separately.
• POD eligibility, delivery charges and applicable conditions are communicated during order verification.
Customers should not assume that Pay on Delivery applies to a product unless the option has been confirmed.
🛡️ BUYER PROTECTION & ORDER RESOLUTION
We are committed to resolving legitimate order issues fairly and in accordance with our published policies.
• If an error occurs on our part, the matter will be reviewed and an appropriate resolution provided in accordance with the applicable policy.
• Our customer support team is available to assist with legitimate enquiries before, during and after a purchase.
• Returns, exchanges and refunds are governed by our published Exchange, Return & Refund Policy
• Customers are encouraged to retain relevant order and payment information until their transaction has been completed.
✔️ PRODUCT INFORMATION & TRANSPARENCY
We aim to provide clear and accurate information about products offered on our marketplace.
• Product listings include available descriptions, images, prices and relevant specifications.
• We aim to ensure product images and descriptions reasonably represent the products being offered.
• Product availability, sizes, colours and specifications may be verified before order confirmation.
• Important conditions such as Pay on Delivery eligibility, payment requirements and delivery limitations are communicated where applicable.
Customers who require clarification about a product are encouraged to contact us before placing or confirming an order.
☎️ CUSTOMER SUPPORT & ACCOUNTABILITY
Customers can reach Elite & Famous Marketplace through our official support channels for order enquiries, payment verification, delivery information and other assistance.
Phone/WhatsApp: 0812 068 0251
Email: admin@elitefamoushub.com
Email: support@elitefamoushub.com
For your protection, please communicate and make payments only through channels officially provided by Elite & Famous Marketplace.
🤝 OUR COMMITMENT
We believe customer trust is earned through transparency, accountability and consistent service.
Elite & Famous Marketplace is committed to maintaining professional business practices, secure transaction processes, accurate product information and dependable customer support as our marketplace continues to grow.
