Security, Trust & Buyer Protection

At Elite & Famous Marketplace, customer trust and transaction security are our top priorities.
We operate a transparent, verified, and accountable shopping process designed to protect every buyer from order placement to final delivery.

🔒 Secure Website & Data Protection

  • Our website is protected with SSL encryption, ensuring all data shared on this platform is secure.
  • Customer information is handled confidentially and never sold, rented, or shared with third parties.
  • All online payments are processed through trusted Nigerian payment gateways such as Paystack.
  • Card details are never stored on our servers.

🏦 Verified Business & Secure Payments

  • Elite & Famous Marketplace operates under Elite & Famous Global Resources Limited (RC 7201542), a registered legal business entity verified by Zenith Bank Plc.
  • All payments are made only to our official company bank account name for transparency and buyer protection.
  • We do not accept payments into personal accounts belonging to staff or third parties.

🏬 Physical Business Presence

We operate from a verified physical business address:

Oscar Plaza, Trade Fair International Market,
Lagos State, Nigeria

Although our sales operations are primarily online, customers can always reach us via WhatsApp or phone for enquiries and assistance.

📦 Order Confirmation & Fulfillment Process

  • Every order is confirmed via WhatsApp before processing.
  • Product details (size, color, availability) are verified before dispatch.
  • Items are carefully inspected to match customer selections before delivery.
  • We do not ship unconfirmed orders.

🚚 Pay on Delivery & Inspection Policy

  • Pay on Delivery (POD) is available only for selected Men’s Shoes, subject to location.
  • Inspection before payment is allowed where POD applies.
  • For deliveries outside Lagos, customers may be required to pay the delivery (waybill) fee upfront to confirm commitment before dispatch.

🛡 Buyer Protection Promise

  • In the event of an error caused by us, appropriate resolution will be provided strictly in line with our policies.
  • Our support team remains accessible before, during, and after your purchase.
  • All transactions are handled strictly through our official business channels.

✔ Product Authenticity & Transparency

  • All products listed are exactly as shown on our website.
  • We do not use misleading images or false representations.
  • Any special conditions (POD eligibility, sizing notes, delivery limitations) are clearly communicated before order confirmation.

📞 Customer Support & Accountability

We are reachable before, during, and after your purchase through our official support channels:

  • WhatsApp Support
  • Phone Support: 0812 068 0251
  • Physical business location available for verification

🤝 Our Commitment

We believe trust is built through transparency, accountability, and consistent service delivery.
Elite & Famous Marketplace is committed to honest business practices, secure transactions, and dependable nationwide service.