Security, Trust & Buyer Protection

At Elite & Famous Marketplace, customer trust, transaction security, and accountability are central to how we operate.
Our shopping process is designed to protect buyers at every stage from order placement to final delivery.

🔒 WEBSITE SECURITY & DATA PROTECTION

Our website is secured with SSL encryption, ensuring that all information shared on this platform is protected.

  • Customer data is handled confidentially and never sold, rented, or shared with unauthorized third parties
  • Online payments are processed only through trusted Nigerian payment gateways such as Paystack
  • Card and payment details are never stored on our servers

🏦 VERIFIED BUSINESS & SECURE PAYMENTS

Elite & Famous Marketplace operates under the registered business entity:

Elite & Famous Global Resources Limited
RC Number: 7201542

  • All payments are made strictly to our official company bank accounts
  • We do not accept payments into personal or staff accounts
  • This structure ensures transparency, traceability, and buyer protection

🏬 PHYSICAL BUSINESS PRESENCE

We operate from a verified physical business location:

Oscar Plaza, Trade Fair International Market,
Lagos State, Nigeria

While our sales operations are primarily online, customers can always reach us via WhatsApp or phone for enquiries, confirmations, and support.

📦 ORDER CONFIRMATION & FULFILLMENT PROCESS

To prevent errors and protect buyers:

  • Every order is confirmed before dispatch
  • Product details such as size, specifications, availability, and delivery terms are verified
  • Items are inspected to ensure they match customer selections
  • Unconfirmed orders are not shipped

🚚 PAY ON DELIVERY (POD) & INSPECTION POLICY

  • Pay on Delivery is available only for selected products, subject to location
  • Inspection before payment applies where POD is available
  • For deliveries outside Lagos, customers may be required to pay the delivery (waybill) fee upfront to confirm commitment before dispatch

All POD eligibility and delivery conditions are clearly communicated before processing.

🛡 BUYER PROTECTION COMMITMENT

  • If an error occurs on our part, resolution will be provided in line with our published policies
  • Our support team remains accessible before, during, and after purchase
  • All transactions are handled strictly through our official business channels

✔ PRODUCT AUTHENTICITY & TRANSPARENCY

  • All products listed are represented accurately
  • We do not use misleading images or false descriptions
  • Any special conditions (delivery limitations, POD eligibility, specifications) are disclosed before confirmation

📞 CUSTOMER SUPPORT & ACCOUNTABILITY

We are reachable through our official support channels:

  • WhatsApp Support
  • Phone: 0812 068 0251
  • Physical business location available for verification

📧 admin@elitefamoushub.com
📧 support@elitefamoushub.com

🤝 OUR COMMITMENT

We believe trust is built through transparency, accountability, and consistent service delivery.

Elite & Famous Marketplace is committed to honest business practices, secure transactions, and dependable nationwide service across all product categories we offer.