SHIPPING & DELIVERY POLICY

Last Updated: October 2026

Elite & Famous Marketplace is committed to providing clear, reliable and professionally coordinated delivery services for customer orders.

This policy explains our standard delivery coverage, estimated timelines, delivery charges, order processing and customer responsibilities.

1. DELIVERY COVERAGE

Elite & Famous Marketplace provides standard retail delivery nationwide across Nigeria.

We deliver to:

• Lagos State
• Western Nigeria
• Eastern Nigeria
• Northern Nigeria
• Southern Nigeria
• Other serviceable locations across Nigeria

Delivery remains subject to the availability of suitable logistics services for the customer's location.

International & Cross-Border Orders

International or cross-border delivery is not part of our standard website retail delivery service.

Where Elite & Famous Marketplace separately agrees to a cross-border, wholesale or other special delivery arrangement, the applicable payment, waybill, logistics and delivery terms will be communicated and confirmed separately before processing.

Customers should not assume that an international destination is supported merely because an order can be submitted through the website.

2. ESTIMATED DELIVERY TIMELINES

Our general estimated delivery timelines within Nigeria are:

• Lagos: Same day to 2 working days
• Outside Lagos: Approximately 2–5 working days after order processing and dispatch

These timelines are estimates rather than guaranteed delivery dates.

Actual delivery time may vary because of factors including:

• Customer location
• Logistics-provider schedules
• Product availability
• Order-verification requirements
• Traffic or road conditions
• Weather
• Public holidays
• Operational disruptions
• Other circumstances beyond our reasonable control

Where a more specific delivery estimate is available for an order, it may be communicated during order processing.

3. DELIVERY & WAYBILL CHARGES

Delivery or waybill charges are determined according to factors such as:

• Customer location
• Delivery method
• Logistics provider
• Product size or weight
• Order quantity
• Delivery or pickup arrangement

Applicable delivery charges may be displayed during checkout or communicated and confirmed during order processing, depending on the ordering method and delivery arrangement.

Unless expressly stated otherwise, applicable delivery or waybill charges are the responsibility of the customer.

Important — POD Commitment Payment Is Not a Delivery Fee

For eligible Pay on Delivery orders, the required ₦3,000 upfront commitment payment is separate from the delivery or waybill charge.

The ₦3,000 commitment payment:

• Is not an additional charge.
• Is not the delivery fee.
• Forms part of the customer's total order payment.
• Is deducted from the amount remaining to be paid for the order.

Any applicable delivery or waybill charge is calculated or communicated separately.

4. ORDER PROCESSING

Orders are processed after the applicable order requirements have been completed.

Prepaid Orders

Prepaid orders proceed for processing after successful payment confirmation and any necessary order verification.

Pay on Delivery Orders

Eligible Pay on Delivery orders proceed for processing after:

• Product and selected variant availability have been verified.
• Customer and delivery information have been reviewed.
• Delivery feasibility has been confirmed where required.
• The applicable ₦3,000 upfront commitment payment has been received and verified.

Products may be inspected, prepared and appropriately packaged before dispatch.

Processing time may vary depending on product availability, order volume and operational circumstances.

Orders requiring clarification may not proceed until the necessary information has been confirmed.

5. DISPATCH & DELIVERY INFORMATION

Where applicable, customers may receive delivery, waybill, pickup or tracking information after dispatch.

The exact information available depends on the logistics provider and delivery method.

Customers should keep their registered telephone number accessible because our team or the logistics provider may need to contact them concerning:

• Delivery directions
• Pickup information
• Delivery scheduling
• Waybill collection
• Other order-related logistics matters

6. CUSTOMER DELIVERY RESPONSIBILITIES

Customers are responsible for providing accurate and complete information necessary for delivery, including:

• Full name
• Active and reachable telephone number
• State and location
• Complete delivery address where applicable
• Relevant landmark or delivery directions where necessary

Customers should review their delivery information before submitting an order.

Elite & Famous Marketplace may not be responsible for delays, additional logistics costs or failed delivery resulting from incorrect or incomplete information supplied by the customer, subject to the circumstances of the order and applicable law.

7. PICKUP & WAYBILL ORDERS

Some orders may be delivered to a logistics pickup centre or other agreed collection point rather than directly to the customer's home or office.

Where pickup applies:

• The customer will be informed of the applicable pickup arrangement.
• The customer should collect the order within the timeframe communicated by the logistics provider or our team.
• Identification or relevant waybill information may be required for collection.

There is no universal 24-hour pickup rule imposed by Elite & Famous Marketplace. The applicable collection deadline depends on the logistics provider and the specific delivery arrangement.

Customers are responsible for acting within the communicated collection period.

8. FAILED, MISSED OR UNCLAIMED DELIVERIES

A delivery may fail or require additional arrangements where, for example:

• The customer is unavailable.
• The telephone number provided cannot be reached.
• The delivery address is incorrect or incomplete.
• The customer refuses or fails to collect an order within the applicable logistics-provider holding period.
• Delivery cannot reasonably be completed because of circumstances attributable to the customer.

In such cases:

• Redelivery or return charges may apply.
• The logistics provider may return the shipment.
• Additional logistics costs reasonably incurred may be the customer's responsibility.
• A new delivery arrangement may require payment of applicable additional charges.

For eligible POD orders that have already been processed or dispatched, treatment of the ₦3,000 commitment payment following a customer-caused failed delivery will be governed by the applicable POD and refund policies and applicable law.

9. DELIVERY DELAYS

Elite & Famous Marketplace works with third-party logistics providers and cannot guarantee that every shipment will arrive within an estimated timeframe.

Delays may occur because of circumstances including:

• Logistics-provider operations
• Traffic or transportation disruptions
• Weather
• Public holidays
• Security or access restrictions
• Regional disruptions
• Other circumstances outside our reasonable control

Where a delivery issue occurs, we will provide reasonable assistance in tracking the shipment and communicating with the applicable logistics provider.

10. DAMAGED, WRONG OR MISSING ITEMS

Customers should inspect delivered products where inspection is permitted under the applicable delivery arrangement.

If an order arrives:

• Damaged
• Defective
• Incorrect
• Incomplete
• Materially different from the confirmed order

the customer should contact us promptly and follow the procedures contained in our Exchange, Return & Refund Policy.

Where requested, photographs, videos or other reasonable evidence may be required to verify the issue.

11. ORDER CANCELLATION AFTER DISPATCH

Customers should contact us as early as possible if they need assistance concerning an order.

Once an order has been dispatched, cancellation may no longer be possible because logistics services and associated costs may already have been incurred.

Where an order cannot be stopped after dispatch, any return, refund, commitment-payment or logistics-cost implications will be handled according to the applicable circumstances, our published policies and applicable law.

12. DELIVERY SUPPORT

For questions concerning delivery, waybill, pickup or an existing shipment, customers may contact us through our official support channels.

WhatsApp / Orders: +234 812 068 0251
Phone Support (Calls): +234 908 401 1455
Logistics & Delivery Support: +234 816 848 7518

Email: support@elitefamoushub.com
Email: admin@elitefamoushub.com

Where available, please provide your order reference and relevant delivery information when requesting assistance.

13. OUR DELIVERY COMMITMENT

Elite & Famous Marketplace aims to provide:

• Appropriate product packaging.
• Clear delivery information.
• Transparent delivery charges.
• Professional logistics coordination.
• Reasonable assistance when delivery problems arise.

We continually review our delivery processes as our marketplace and logistics network develop.